"CRG ASSOCIATES was called upon to develop and implement a team-based organizational structure within First American. The quality of their services always exceeded expectations, were extremely professional and of the highest quality. The work was completely customized to meet our unique business needs, and Chris was able to accommodate multiple Senior Management priorities, opinions, and direction.

As a result of working with CRG ASSOCIATES, our organization was able to meet the financial and customer service objectives in the parts of the organization that were committed to using the practices supplied. There has been a significant increase in employee satisfaction . . . the use of the tools, techniques and methodology still carries on."

"The service provided by CRG ASSOCIATES was excellent. Chris has been a very good support systems for me. I had never experienced a professionally facilitated Strategic Planning Session before, so she helped me identify goals and outcomes. I knew very little about this process, so she taught me a great deal about strategic planning, which I now use on a daily basis.

Chris was very thorough and contacted each staff member prior to the session, an excellent way for her to establish a relationship with them. Chris was also an excellent facilitator; she did an incredible job of keeping us on track and task-oriented, but also gave us a chance to bond and have fun.

The session exceeded my expectations. After 2 days with Chris we walked away with an actual plan for the future. The objectives of this meeting were to establish direction for a recently restructured organization . . . and Chris helped us create a vision and mission statement and identify obtainable goals and objectives. The knowledge I gained from the session with Chris was invaluable."

"The skills I take with me are invaluable and I plan on using them in regular business/job-related areas also. . . . I feel more confident about addressing groups, possibly chairing meetings."

"This course was very interesting and I really learned a lot of useful information. . . . I feel more confident about standing in front of others."

"I learned how to structure a presentation and how the different tools available can impact the program. . . . I feel more confident about facilitating, preparing and presenting."

"Chris was very knowledgeable and professional; very personable. I learned about time management, organization . . . and I feel more confident about preparation, delivery, and facilitating or leading group discussions."