CRG ASSOCIATES Newsletter
 
April, 2008
Greetings, 
 
With spring upon us, we hope that you are enjoying the warmer weather and that 2008 is proving to be a productive year for you!
 
As you read this latest CRG ASSOCIATES' newsletter, please take the time to save the date of May 20th.  We are pleased to announce that we have arranged to bring you an event that you will not want to miss!  Curt Coffman, formerly of the Gallup Organization, will share his research and consulting insights that help organizations measure and manage workplace and customer conditions that show linkage to business outcomes.
 
In this newsletter you will find information that we hope will help you as you assess your organization's current training and development needs.  Please visit our website at www.crgassociates.com for more details on all of the topics below.  We are always available if you would like more information.
 
Sincerely,
 
Chris
In This Issue ...
Curt Coffman Event
A New Generation of EE Engagement
Visit Us at the STAR Expo
Collaboration Corner
20/20 Demo From CRG Associates
The New CRG Associates Leadership Team

Unleashing Human Potential:  Understanding the New Workplace and the Adjustment to Managing People's Heads and Hearts vs. Hands and Feet

Curt Coffman 
Curt Coffman, author of "First Break All the Rules" and "Follow This Path" will be speaking on May 20th and you are invited to join us! CRG ASSOCIATES, Kreative Learning Solutions and Bercume Associates have partnered with the Central Mass Chapter of ASTD (CMASTD) to bring you this very special opportunity to hear Curt Coffman share his research and experience in creating employee engagement.  This event is being hosted by Children's Hospital Boston at their Waltham location.
 
As an independent researcher, New York Times best selling author, speaker and consultant, Curt Coffman spent 22 years at The Gallup Organization and served as its Global Practice Leader for employee and customer engagement consulting. Currently, Coffman serves as Executive Fellow at The Daniels School of Business at the University of Denver. He also holds the position as Senior Scientist and Consultant with the MAJERS Consulting Group.
 
Coffman has presented to thousands of groups on the topic of creating great places to work and their impact on individuals, families, organizational growth and creating engaged customers.  You don't want to miss this special event!
 
 

A New Generation of EE Engagement

 
Majers Triangle
  As a Vital Learning affiliate         organization, CRG ASSOCIATES has had the opportunity to preview an exciting new tool in employee development.
  "Leading 2 Engage
©" is a unique Employee Engagement process program now being offered by Vital Learning.  It has been developed in cooperation with Curt Coffman, original co-founder of "The Q-12", an early engagement measurement system. Now working with Vital Learning, Curt and Vital Learning have developed the newest and most powerful generation of employee and customer engagement process, including both a powerful assessment survey and an extraordinary leader workshop series that develops and builds engagement at the team level.

 

The entire "Leading 2 Engage©" process is designed to raise the level of commitment between management and employee to the "mission" of an organization, and to the eventual "engagement" of the customer base.
 
As a certified consultant with new offering, Chris Gatti is ready to meet with you to further explore how "Leading 2 Engage" can bring high-level impact to your organization's engagement and overall results.
 
CRG ASSOCIATES to Exhibit at the STAR Expo in Boston

On May 6th, CRG ASSOCIATES will again exhibit at the STAR Expo at Boston's Bayside Exposition Center. 
 
As a Training PRF 29 contract approved vendor for the Commonwealth of Massachusetts, the training solutions and services we offer are within the "Professional Development Training", "Instructional Design" and "Training Delivery" categories. CRG ASSOCIATES provides solutions in the "Employee" and "Management/Supervisory Skills" subcategories.
 
We had a great time meeting many of you at this event last year and enjoyed working with our statewide clients over the last several months.   
 
We look forward to seeing many of our state clients there!
Collaboration Corner...
ASTD Logo An ongoing feature of the CRG ASSOCIATES' e-newsletter is our "Collaboration Corner" ... In each edition you will find forward-thinking options made available to you through collaborative and creative aproaches to value-added services for you and your workforce.
 
At this time we would like to offer you the opportunity to have the Time Mastery workshop brought to your location.  The Time Mastery workshop is designed to help individuals set priorities and manage time by evaluating their effectiveness in 12 critical areas:

Originally $125...now offered at your location for $75/person.

We will waive our facilitation fee for this 3-hour session. 
 
Hurry...this collaboration opportunity is being offered this quarter only!
 
New Demo From CRG ASSOCIATES
pss medal 
We would like to share with you what we believe to be one of the skills assessment demonstrations ever!  Now available on our website, please click the link below for this brand new video!
 
20/20® Insight  is the world's first fully integrated family of feedback and individual development planning software. Every step of the process and all the resources you'll need are included in the purchase of the program.  Totally customizable, it is an award-winning solution for gathering feedback or data in a confidential, effective way.
 
Introducing the CRG ASSOCIATES'
Leadership Team!
Chris Photo
This talented team of consultants specialize in meeting the Leadership Development needs of your organization.  Every member of this team 
possesses the training and experience that can help your leaders perform at the highest level.  Our developmental programs focus on permanent changes in behavior and improve workplace performance.
 
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Special Program Offer - STAR Service Online Course - $32.00

Star Service Online is a powerful, 1.5 - 2 hour online training program designed to address how organizations can improve service experiences. Service employees will learn the process and skills needed to provide customers with Positive Memorable Experiences.

The clear, practical four-step STAR Service process coupled with the communication skills taught in this online course will help employees:

  • Transform negative and neutral customer experiences to more positive ones
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