An ongoing feature of the CRG ASSOCIATES e-newsletter is our "Collaboration Corner"... In each edition you will find forward-thinking options made available to you through collaborative and creative approaches to value-added services for you and your workforce.

At this time, we would to offer you one of our most popular collaboration opportunities - to "try on" one of our workshops - at a minimal charge to you. In exchange, we ask only that you provide the facility and purchase the the materials for the group. There will be no facilitation fee for this session.

You may choose one from the following options:

• DiSC®: What is Your Workstyle?
• DiSC® Customer Service Action Planning
• Team Dimensions®: Team Process and Results

This workshop is for you if you or your employee is...

• In a job that has been expanded to include training and development responsibilities
• Leads a team and must train on day-to-day job skills
• New to the trainer and / or facilitator role
• Responsible for training but has no "formal" trainer development

Take advantage of this opportunity to develop a full range of training and presentation skills in our workshop series that has been very popular since its kick-off early last year. Plan to attend all five workshops in the series this year for maximum impact and earn a Certificate of Achievement in support of your professional development! The complete series includes:

• The Essentials for Trainer Excellence
• Communication, Feedback, and Coaching Skills for Trainers
• Practical Program Design for Success
• Facilitation Techniques for Impact
• Presentation Skills for Lasting Impact

Register now - our next series begins on May 5th! We look forward to seeing you soon!

You may be familiar with the powerful assessment software and multi-source feedback tool utilized by CRG ASSOCIATES: the 20/20® Insight GOLD assessment software and related consulting services. As a licensed associate of the Performance Support Systems organization of Newport News, Virginia. This month PSS has released its initial 20/20® Insight GOLD enhanced version 4.0, which has several new exciting features. The new version will be officially released at the end of May for use with our clients.

Developed as a 360 feedback tool, the program has been expanded so that it not only offers state-of-the-art online 360 assessment and reporting, but also offers a variety of individual skill and competency assessments as well as organizational and team multi-source customized feedback.

Clients in the retail, financial and real estate industries have realized outcomes that include an increase of of 17% in "management concern for the wellbeing of employees" and a 13% increase in the "modeling of organizational values by management" as measured over an 18-month period. The significance of these statistics are supported by the Gallup Group's findings of the strong link between these types of measures and an organization's retention level and business results.

Coupled with our training programs and learning resources, we have launched new "Train-to-Ingrain" initiatives with clients who are serious about measuring results over time. Call and ask about this special approach - it may be exactly what your organization needs to "make the difference" between the status quo and long-term results.

Let us help you measure and achieve similar results; call or email now for your free CD solutions demo and to learn more about our "Train-to-Ingrain approach!

HPI is here in New England! The Center for Business and Industry at Worcester State College has partnered with the Central Mass Chapter of the American Society for Training and Development (CMASTD) to present the only New England offering of the Certificate in Human Performance Improvement (HPI).

The goal of the HPI program is to help professionals transition from the traditional training role to one that encompasses a variety of human performance improvement interventions. The HPI program delivers cutting-edge information that no other program covers as thoroughly. Upon completion of the program, practitioners will be able to identify the training and non-training interventions needed to close performance gaps in their organizations. And, for those practitioners who continue on in a classroom training capacity, this program will enable them to make recommendations about non-training activities that will further their classroom efforts and increase the value of those training efforts to the organization.

Chris is pleased to announce that she is co-facilitating this premier National ASTD HPI series along with her colleague, Debbie Bercume, of Bercume Associates.

Please contact either Chris at chris@crgassocs.com or Dan Nicholes at dnicholes@wsc.edu at Worcester State College to hold your space!

As the incoming President for the Central Mass Chapter of ASTD, I am pleased to announce our upcoming May 10 & May 11 events which will focus on "measuring the right things". Our presenter, for both an evening meeting and a full day workshop is the well-known Dr. Judith Hale. Dr. Hale is a very active member of the National ASTD community and specialized in approaches for measuring the "right things" in the workplace to ensure higher return on investment.